Support
Two of us read every message. Reply times are usually under a day on weekdays.
Helpful to include: your OS, the version shown in Settings → About, and what you expected versus what happened. Screenshots are welcome. Never send your license key or API keys; we can look up your license from the email you paid with.
Common fixes
macOS says the app is damaged or from an unidentified developer
The build is not signed with an Apple certificate yet. Right-click the app in Applications, choose Open, then Open again. macOS remembers the choice.
The phone cannot find the machine
Both must be on the same network unless you use Private Relay or a tunnel. Regenerate the pairing link with shipchamber connect-url; links are single use.
Lost the license key
Open Find my key and enter the email you paid with.
Refunds
Lifetime is not refundable; try the Free plan first. Duplicate charges and missing keys are sorted out by email. Details on the refunds page.